{"id":13,"date":"2025-10-01T10:05:19","date_gmt":"2025-10-01T10:05:19","guid":{"rendered":"https:\/\/ddevil.in\/?page_id=13"},"modified":"2025-11-06T09:06:44","modified_gmt":"2025-11-06T09:06:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ddevil.in\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Because our products are <strong>perishable<\/strong>, we have specific policies to ensure fairness and customer satisfaction.<br>The wrong item was delivered. In these situation raise a return request with 1 hour, Replacement\/exchange will be done within 12 Hours.<br>Approved refund will be credited to the original payment method within 5-7 Business days<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Refund\/Replacement Eligibility<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You are eligible for a refund or replacement if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is delivered in a <strong>damaged or spoiled condition<\/strong>.<\/li>\n\n\n\n<li>The <strong>wrong item<\/strong> was delivered.<\/li>\n\n\n\n<li>The order was not fulfilled due to stock or operational issues.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Non-Refundable Situations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds\/replacements will not be issued if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect delivery details were provided by the customer.<\/li>\n\n\n\n<li>Products were not stored properly after delivery.<\/li>\n\n\n\n<li>Taste preferences differ once the product is consumed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Custom Orders<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All <strong>custom cakes and catering orders require advance payment<\/strong>.<\/li>\n\n\n\n<li>If canceled less than <strong>24 hours before delivery<\/strong>, advance payments are <strong>non-refundable<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refund Process<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Issues must be reported within <strong>2 hours of delivery<\/strong> with proof (photo\/video).<\/li>\n\n\n\n<li>Once approved, refunds will be processed within <strong>5\u20137 working days<\/strong> to your original payment method.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Responsibility &amp; Care<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are advised to handle cakes and bakery products with care.<\/li>\n\n\n\n<li>We are not liable for damages caused after successful delivery.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Because our products are perishable, we have specific policies to ensure fairness and customer satisfaction.The wrong item was delivered. In<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ddevil.in\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ddevil.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ddevil.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ddevil.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ddevil.in\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":2,"href":"https:\/\/ddevil.in\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":30650,"href":"https:\/\/ddevil.in\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/30650"}],"wp:attachment":[{"href":"https:\/\/ddevil.in\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}