Because our products are perishable, we have specific policies to ensure fairness and customer satisfaction.
The wrong item was delivered. In these situation raise a return request with 1 hour, Replacement/exchange will be done within 12 Hours.
Approved refund will be credited to the original payment method within 5-7 Business days

1. Refund/Replacement Eligibility

You are eligible for a refund or replacement if:

  • The product is delivered in a damaged or spoiled condition.
  • The wrong item was delivered.
  • The order was not fulfilled due to stock or operational issues.

2. Non-Refundable Situations

Refunds/replacements will not be issued if:

  • Incorrect delivery details were provided by the customer.
  • Products were not stored properly after delivery.
  • Taste preferences differ once the product is consumed.

3. Custom Orders

  • All custom cakes and catering orders require advance payment.
  • If canceled less than 24 hours before delivery, advance payments are non-refundable.

4. Refund Process

  • Issues must be reported within 2 hours of delivery with proof (photo/video).
  • Once approved, refunds will be processed within 5–7 working days to your original payment method.

5. Responsibility & Care

  • Customers are advised to handle cakes and bakery products with care.
  • We are not liable for damages caused after successful delivery.